How does your online CX compare?

See how your online CX stacks up against Australia's Leading Retailers.

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Humii is the only platform that gives us full visibility into our CX. They’ve helped us address pain points across the entire journey—from navigation and checkout to shipping and returns. Their expert feedback allows us to make meaningful improvements at all stages of the customer journey.

Celine Sommacal

Ecommerce Operations Manager

"By harnessing Humii's insights, we've identified precise areas for enhancement, empowering our brand to consistently surpass our customers' expectations. During a recent overhaul of our website's design and functionality, Humii proved invaluable".

Johan Nyberg

Chief eCommerce Officer

"Humii helps us uncover the "why" behind the friction points in our end-to-end online journey. We rely on Humii to track issues over time, set business benchmarks, and see how we stack up against our competitors".

Sheena McNamara

Head of eCommerce

"Humii has taken the guessing out of solving customer problems, and is an affordable way to analyse data without the need to significantly invest in A/B testing platforms, which is such a win as a smaller brand with a lean team".

Jade Carlton Cook

Ecomm, CRM & Loyalty Manager

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FAQs

Frequently asked questions

Haven’t found what you’re looking for?

Sure! Settle any of our annual plans up-front and you get a nice juicy discount.

Of course you can! You're welcome to pay by the month and you can cancel anytime with 30 days notice.

Our Pre-Purchase option sees humii shoppers analysing the first three dimensions of your online experience. They'll cover everything about your online store right up until checkout, without making any purchases.

Pre + Post-Purchase looks at the entire online shopping experience. Shoppers will convert through the online store, checkout, have the item delivered, open it, return and interact with post-purchase support and loyalty programs.

For the majority of online retailers we recommend the Pre + Post-Purchase option.  However if your store sells consumable goods (such as grocery or liquor), big & bulky items (such as furniture or whitegoods), or you'd simply prefer not to incur the additional overhead of shoppers purchasing and returning items, Pre-Purchase might be the right choice for you.

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Like us to shop more frequently? Want to compare yourself to more competitors? Want to ask Humii's shoppers a few special questions about your business?

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