Real Insights from
Real People for Your Store.
Real Humii Shoppers Analyse your Store from end-to-end.
Humii’s AI-powered engine crunches the numbers in real-time.
See everything in one, simple dashboard.
8-Dimension
CX Analysis
Humii’s eight dimensions reveal the full story of your e-commerce experience across 200+ data points, highlighting key areas that need attention.
Dive into Every Stage of Your Customer’s Experience
Search & Discovery
The first dimension looks at everything from finding your site through to adding a product to the shopping cart.
Pre-purchase Support
The second dimension looks at all aspects of on-site support before purchasing a product.
Checkout & Payment
The third dimension looks at the entire checkout experience. Everything from the shopping cart through to registration and making payment.
Dispatch & Delivery
Our fourth dimension considers everything from after an order is placed through to a product being delivered to the customer.
Product & Packaging
Dimension five looks at order accuracy, product & packaging condition, product alignment with description, product quality, product & packaging eco-friendliness, packaging advertisements & extras.
Returns & Refunds
Dimension six considers all steps from a customer re-packaging and returning a product, through to funds being returned to the customer.
Post-purchase Support
Dimension seven looks at interactions with customer support after a purchase is complete.
Loyalty & Retention
Our eighth and final dimension focuses on any post-purchase actions taken to keep a customer engaged as well as their overall loyalty to a retailer.
No Bias, Just Facts
Get pure, unbiased feedback without any hidden agendas, focused on the why behind the performance.
Spot the Issues
Understand why shoppers abandon or fail to return to your website with detailed feedback & suggestions.
Pinpoint Friction
Pinpoint your friction points & prioritise your projects with our detailed friction map.
Know Your Rivals
See what your competitors are up to and stay ahead of the game.
Move beyond NPS
Ditch basic NPS scores. Prioritise your projects by understanding why customers act.
Continuous Check-ups
Regularly measure and benchmark your customer journey to keep your CX at its best.
Try Free Live Demo
Explore our Demo Dashboard right now for free, see data from some of the top retailers across AUS & UK.